Refund policy
Last updated: October 23, 2026 30-day guaranteeIf your Threads & Thorns jeans arrive damaged, faulty or not as described, or you're simply not happy with them, contact us within 30 days of delivery and we'll help. How to request a returnEmail threadandthorn1@outlook.com with your order number, the email used at checkout and the reason for your request. For a damaged or faulty pair, include photos so we can sort it out quickly. Please contact us before sending anything back. We'll give you the correct return address and instructions for your order. Returned jeans should be unworn and unwashed. Return postageFor change-of-mind returns, you pay the return postage. We cover return postage for damaged, faulty or incorrect items. Contact us first so we can arrange the right return method. Refunds and replacementsOnce we've reviewed your request we'll confirm the return, refund or replacement steps. Approved refunds go back to your original payment method. Your bank or payment provider may take a few extra days to show the refund. Your rightsThis guarantee is in addition to any rights you have under applicable consumer law. It doesn't limit your rights relating to faulty or misdescribed goods, or any statutory cancellation or withdrawal rights that apply to your order.